FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

1.2 How do I /create an account?

1.3 How do I order?

1.4 I have problems adding items to my shopping cart

1.5 How do I pay for my orders?

1.6 Can I amend and cancel my order?

1.7 How will I know if my order is confirmed?

2. SHIPPING & DELIVERY

2.1 How long will it take for me to receive my order?

2.2 What are the shipping charges like?

2.3 Can I change my shipping address after my order has been confirmed?

2.4 There is a missing item in my order, what should I do?

2.5 I’ve received a defective item, what should I do?

2.6 I’ve received an incorrect item, what should I do?

2.7 I’ve purchased the wrong size or color

2.8 I have not received my parcel, what should I do?

2.9 Will there be an additional charge for redelivery?

2.10 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

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