Refund & Exchange Policy
At Aloo Leather & Decor, we strive to ensure your utmost satisfaction with every purchase you make from us. We understand that sometimes, circumstances may arise where you may need to return or exchange a product. To make the process as smooth as possible, we have established the following Refund & Exchange Policy:
Eligibility for Refunds and Exchanges:
- To be eligible for a refund or exchange, you must have purchased the product directly from Aloo Leather & Decor.
- The product must be in its original condition, unused, and in its original packaging.
- Customized or personalized products may not be eligible for a refund or exchange, unless there is a manufacturing defect or damage.
Timeframe for Returns and Exchanges:
- You must initiate a return or exchange request within 14 days from the date of delivery.
- After initiating the request, you must ship the product back to us within 30 days from the date of delivery.
Refund Process:
- Once we receive the returned product and verify its eligibility, we will initiate the refund process.
- Refunds will be issued in the original form of payment used for the purchase.
- Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
- It may take up to 14 business days for the refund to be reflected in your account, depending on your payment provider.
Exchange Process:
- If you wish to exchange a product for a different size, color, or model, please indicate your preference when initiating the exchange request.
- Exchange requests are subject to product availability.
- If the requested item is not available, we will provide you with the option of choosing an alternative product or receiving a refund.
Return Shipping:
- You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part.
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.
- Aloo Leather & Decor is not responsible for any lost or damaged items during the return shipping process.
How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team via aloobags@gmail.com or +256 780 550 155 / +256 701 129 535, providing your order details and the reason for the return or exchange.
- Our customer service team will guide you through the process and provide you with any necessary instructions.
Please note that this policy is subject to change without prior notice. We encourage you to review our refund and exchange policy each time you make a purchase from Aloo Leather & Decor.
If you have any further questions or require clarification, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is exceptional.
